Shruthi Keerthi Menon
SSenior Backend Engineer at Zoho · PCI DSS, distributed systems
- Zoho
- Hyderabad, India · IST (UTC+5:30)
- 7+ years experience
- ISB Hyderabad
- English, Hindi, Telugu
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Overview
I work on payments infrastructure at Zoho in Hyderabad. Brought on-call pages for payments platform down from 15 a week to 1. Took payment success rates from 91.8% to 97.2%. Before that: PhonePe and Google.
Good reasons to reach out
- Questions about payments infrastructure
- Thoughtful intros to people in my field
- Speaking or podcast invitations
Please don't message about
- Requests to fix your code for free
- Crypto token projects
Skills
JavaidempotencyPCI DSSdistributed systemsGogRPCPostgreSQL
Experience
- Senior Backend EngineerApr 2026 - PresentZoho · 6 mo · Full-time · Hyderabad, India
- Brought on-call pages for payments platform down from 35 a week to 3.
- Designed the reconciliation system that matches 5 million transactions a day.
- Wrote the Java service that now handles 87 million requests a day.
- Backend EngineerFeb 2025 - Apr 2026PhonePe · 1 yr 2 mo · Full-time · Hyderabad, India
- Moved 69% of payments platform traffic off a legacy monolith without a customer-facing incident.
- Backend EngineerFeb 2022 - Feb 2025Google · 3 yr · Full-time · Hyderabad, India
- Shipped 22 launches on the payments platform team without a rollback.
- Backend EngineerOct 2019 - Feb 2022InMobi · 2 yr 4 mo · Full-time · Hyderabad, India
- Brought on-call pages for payments platform down from 18 a week to 3.
- Took payment success rates from 94.8% to 98.2%.
Projects
Write-up: payments infrastructure in practice
2025A long-form guide to payments infrastructure for people starting out.
References
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Education
- ISB HyderabadMBA, Business Administration2021 - 2023
- IIT MadrasB.Tech, Computer Science2015 - 2019
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