Shruthi Keerthi Menon

S

Senior Backend Engineer at Zoho · PCI DSS, distributed systems

Zoho
Hyderabad, India · IST (UTC+5:30)
7+ years experience
ISB Hyderabad
English, Hindi, Telugu
Messaging unavailable

Overview

I work on payments infrastructure at Zoho in Hyderabad. Brought on-call pages for payments platform down from 15 a week to 1. Took payment success rates from 91.8% to 97.2%. Before that: PhonePe and Google.

Good reasons to reach out
  • Questions about payments infrastructure
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
Please don't message about
  • Requests to fix your code for free
  • Crypto token projects
Skills
JavaidempotencyPCI DSSdistributed systemsGogRPCPostgreSQL

Experience

  1. Senior Backend Engineer
    Apr 2026 - Present
    Zoho · 6 mo · Full-time · Hyderabad, India
    • Brought on-call pages for payments platform down from 35 a week to 3.
    • Designed the reconciliation system that matches 5 million transactions a day.
    • Wrote the Java service that now handles 87 million requests a day.
  2. Backend Engineer
    Feb 2025 - Apr 2026
    PhonePe · 1 yr 2 mo · Full-time · Hyderabad, India
    • Moved 69% of payments platform traffic off a legacy monolith without a customer-facing incident.
  3. Backend Engineer
    Feb 2022 - Feb 2025
    Google · 3 yr · Full-time · Hyderabad, India
    • Shipped 22 launches on the payments platform team without a rollback.
  4. Backend Engineer
    Oct 2019 - Feb 2022
    InMobi · 2 yr 4 mo · Full-time · Hyderabad, India
    • Brought on-call pages for payments platform down from 18 a week to 3.
    • Took payment success rates from 94.8% to 98.2%.

Projects

Write-up: payments infrastructure in practice
2025

A long-form guide to payments infrastructure for people starting out.

References

No references yet.

Education

  1. ISB Hyderabad
    MBA, Business Administration
    2021 - 2023
  2. IIT Madras
    B.Tech, Computer Science
    2015 - 2019

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