Diya Chhavi Sharma

Chief of Staff at Indigo Cloud | ex-Paytm

Indigo Cloud

Hyderabad, India · IST (UTC+5:30)

9+ years experience

IIIT Hyderabad

English, Hindi, Telugu

Messaging unavailable

Overview

10 years in operations, the last 3 at Indigo Cloud, where I work on the marketplace ops team. Brought support first-response time from 16 hours to under 2. Cut cost per order by 40% with routing and staffing changes. Learning woodworking.

Good reasons to reach out

Questions about marketplace operations
Working sessions on unit economics
Thoughtful intros to people in my field

Please don't message about

Crypto token projects
Agency or outsourcing pitches

Replies on weekends

Skills

supply growthcity launchesunit economicsSQL

Experience

Chief of Staff
Nov 2023 - Present
Indigo Cloud · 2 yr 11 mo · Full-time · Hyderabad, India
- Launched operations in 27 cities.
- Cut cost per order by 36% with routing and staffing changes.
- Ran the marketplace ops program across 6 teams to launch on schedule.
Operations Associate
Aug 2021 - Nov 2023
Paytm · 2 yr 3 mo · Full-time · Hyderabad, India
- Secured 5 payments licences.
- Built the privacy programme for launches in 13 countries.
Operations Manager
May 2020 - Aug 2021
Zomato · 1 yr 3 mo · Full-time · Hyderabad, India
- Ran the marketplace ops program across 17 teams to launch on schedule.
- Brought support first-response time from 25 hours to under 2.
Operations Associate
Feb 2019 - May 2020
Mahindra Group · 1 yr 3 mo · Full-time · Hyderabad, India
- Secured 4 payments licences.
Operations Associate
May 2017 - Oct 2018
PwC · 1 yr 5 mo · Full-time · Hyderabad, India
- Negotiated 489 commercial agreements a year.
- Built the privacy programme for launches in 15 countries.

References

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Education

IIIT Hyderabad
B.Tech, Industrial Engineering
2011 - 2015

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