Shruti Gupta

S

Implementation Lead at Indigo Cloud · Enterprise onboarding · implementation, APIs

Indigo Cloud
New Delhi, India · IST (UTC+5:30)
9+ years experience
IIT Madras
English, Hindi
Open to work
Messaging unavailable

Overview

Currently at Indigo Cloud, where I work on enterprise onboarding. Onboarded 75 enterprise customers. Kept net revenue retention above 115% on a $31 million book. Most at home with APIs and implementation. Big believer in written communication.

Good reasons to reach out
  • Roles in enterprise onboarding
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Courses and coaching offers

Replies on weekday evenings

Skills
implementationaccount managementAPIsGainsight
Open to workLooking for a role
closes in 3 months

Open to Implementation Lead roles at growth-stage payments companies

Target roles
Implementation Lead
Level
Senior
Industries
Consumer apps, AI infrastructure
Work mode
Remote
Available
30 days notice
Work authorization
Indian citizen, open to relocating
What I'm looking for
Scope to lead enterprise onboarding work, with a manager who gives direct feedback.
Not interested in
Pure people management

9 years in enterprise onboarding. Strongest at APIs and account management. Available immediately.

New Delhi, India · remote OKapisaccount managementgainsight
Open

Experience

  1. Implementation Lead
    Apr 2023 - Present
    Indigo Cloud · 3 yr 6 mo · Full-time · New Delhi, India
    • Kept net revenue retention above 111% on a $4 million book.
    • Cut churn on the onboarding book from 16% to 3%.
  2. Customer Success Manager
    Jan 2021 - Apr 2023
    American Express · 2 yr 3 mo · Full-time · New Delhi, India
    • Onboarded 138 enterprise customers.
    • Kept net revenue retention above 117% on a $17 million book.
  3. Customer Success Manager
    Oct 2017 - Jan 2021
    Google · 3 yr 3 mo · Full-time · New Delhi, India
    • Onboarded 95 enterprise customers.
    • Kept net revenue retention above 117% on a $37 million book.

References

No references yet.

Education

  1. IIT Madras
    B.Tech, Computer Science
    2012 - 2016

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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