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Overview
3 years in product design, the last 3 at Wells Fargo, where I work on the research team. Brought the research flows to WCAG 2.2 AA. Most at home with jobs to be done and usability testing.
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- Second opinions on jobs to be done decisions
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Skills
usability testingjobs to be doneinformation architectureinterviewssynthesisuser research
Experience
- UX ResearcherOct 2023 - PresentWells Fargo · 3 yr 1 mo · Contract · Philadelphia, PA
- Ran 133 usability sessions and turned them into a research repository.
- Cut support tickets about research by 23% with clearer copy and states.
- Built a component library 28 engineers ship with every day.
Projects
User research benchmark
2025Reproducible benchmarks comparing interviews and synthesis on real workloads.
References
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Education
- MITSB, Human-Computer Interaction2019 - 2023
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