Eliska Zielinski

S

Operations Manager, Trade Republic - automation · workforce planning · Zendesk

Trade Republic
Tallinn, Estonia · EET (UTC+2)
11+ years experience
Bocconi University
English, Estonian, Hindi
Advising
Messaging unavailable

Overview

Operations Manager at Trade Republic, focused on customer operations. Brought support first-response time from 17 hours to under 2. Most at home with quality and workforce planning. Learning to sail.

Good reasons to reach out
  • Advice on customer operations
  • Speaking or podcast invitations
  • Questions about customer operations
Please don't message about
  • SEO and link-building offers
  • Agency or outsourcing pitches

Replies between meetings, usually same day

Skills
Zendeskqualityworkforce planningautomation
AdvisingOpen to advising
closes in 3 months

Open to advising seed teams on quality

Topics
customer operations, Zendesk, quality
Format
Office hours
Terms
Paid
Capacity
One advisory role at a time
Best for
Seed to Series A teams

11 years of customer operations. Prefer specific questions over coffee chats.

Tallinn, Estonia · remote OKqualityautomationzendesk
Open

Experience

  1. Operations Manager
    Feb 2023 - Present
    Trade Republic · 3 yr 8 mo · Full-time · Tallinn, Estonia
    • Launched operations in 28 cities.
    • Cut cost per order by 25% with routing and staffing changes.
  2. Program Manager
    Dec 2020 - Feb 2023
    UniCredit · 2 yr 2 mo · Full-time · Tallinn, Estonia
    • Ran the support program across 23 teams to launch on schedule.
    • Cut cost per order by 23% with routing and staffing changes.
  3. Operations Associate
    Dec 2018 - Dec 2020
    ASML · 2 yr · Full-time · Tallinn, Estonia
    • Negotiated 484 commercial agreements a year.
  4. Operations Associate
    Mar 2017 - Dec 2018
    Capgemini · 1 yr 9 mo · Full-time · Tallinn, Estonia
    • Negotiated 375 commercial agreements a year.
  5. Operations Associate
    Jul 2015 - Dec 2016
    Uber · 1 yr 5 mo · Full-time · Tallinn, Estonia
    • Secured 5 payments licences.
    • Negotiated 486 commercial agreements a year.

References

No references yet.

Education

  1. Bocconi University
    BSc, Economics
    2011 - 2014

Details

Compensation expectations
What they are targeting for their next role.
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