Faiz Simanjuntak

Overview

14 years in product design, the last 2 at Fern Grid, where I lead the mobile team. Shipped the mobile redesign that lifted task completion 34%. Built a component library 57 engineers ship with every day. Before that: Huawei and Samsung Electronics. I mentor first-time managers when I can.

Replies between meetings, usually same day

Experience

1. Head of Design

   Jun 2024 - Present
   Fern Grid · 2 yr 4 mo · Full-time · Kuala Lumpur, Malaysia
   • Cut support tickets about mobile by 35% with clearer copy and states.
   • Ran 61 usability sessions and turned them into a research repository.
2. UX Researcher

   Sep 2021 - Jun 2024
   Huawei · 2 yr 9 mo · Full-time · Kuala Lumpur, Malaysia
   • Cut support tickets about mobile by 42% with clearer copy and states.
   • Brought the mobile flows to WCAG 2.2 AA.
3. Senior Product Designer

   Oct 2018 - Sep 2021
   Samsung Electronics · 2 yr 11 mo · Full-time · Kuala Lumpur, Malaysia
   • Shipped the mobile redesign that lifted task completion 29%.
   • Cut support tickets about mobile by 27% with clearer copy and states.
4. Product Designer

   Jan 2015 - Oct 2018
   Naver · 3 yr 9 mo · Full-time · Kuala Lumpur, Malaysia
   • Cut support tickets about mobile by 23% with clearer copy and states.
   • Brought the mobile flows to WCAG 2.2 AA.
5. UX Researcher

   Oct 2012 - Jan 2015
   DBS Bank · 2 yr 3 mo · Full-time · Kuala Lumpur, Malaysia
   • Cut support tickets about mobile by 35% with clearer copy and states.
   • Shipped the mobile redesign that lifted task completion 31%.

No references yet.

Education

1. Singapore Management University

   BBM, Human-Computer Interaction
   2007 - 2011