Wesley Edwin Cheng

Overview

Based in Boston. I lead B2B dashboards at Fern Grid. Cut support tickets about enterprise by 34% with clearer copy and states. Before that: ServiceNow and eBay. Most at home with information architecture and data visualisation. Learning to draw.

Replies on weekday evenings

Experience

1. Head of Design

   Nov 2024 - Present
   Fern Grid · 1 yr 11 mo · Full-time · Boston, MA
   • Ran 137 usability sessions and turned them into a research repository.
   • Cut support tickets about enterprise by 25% with clearer copy and states.
2. Product Designer

   Mar 2021 - Nov 2024
   ServiceNow · 3 yr 8 mo · Full-time · Boston, MA
   • Built a component library 49 engineers ship with every day.
3. Product Designer

   Sep 2019 - Mar 2021
   eBay · 1 yr 6 mo · Full-time · Boston, MA
   • Built a component library 75 engineers ship with every day.
4. UX Researcher

   Feb 2018 - Sep 2019
   AT&T · 1 yr 7 mo · Full-time · Boston, MA
   • Ran 108 usability sessions and turned them into a research repository.
   • Cut support tickets about enterprise by 35% with clearer copy and states.
5. Product Designer

   Oct 2016 - Feb 2018
   Stripe · 1 yr 4 mo · Full-time · Boston, MA
   • Shipped the enterprise redesign that lifted task completion 19%.

No references yet.

Education

1. Johns Hopkins University

   MS, Visual Communication
   2018 - 2020
2. Ohio State University

   BA, Visual Communication
   2012 - 2016