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Farhan Bilal Abbasi

Chief of Staff at Thistle Systems | ex-Philips

Kolkata, IndiaThistle SystemsCollege of Engineering, Pune
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Open to workcloses in 8 weeks
Next role: Chief of Staff in gaming, Kolkata or hybrid

7 years in customer operations. Strongest at quality and workforce planning. Can start in about six weeks.

Kolkata, Indiaautomationworkforce planningcustomer support
Co-foundercloses in 7 weeks
Looking for a ML-focused co-founder for event ticketing for European fintechs

I bring 7 years of customer operations (currently Thistle Systems). Ideally you've built ML systems in production. Pre-product, some customer interviews done.

Kolkata, Indiaautomationqualityworkforce planning

About

Chief of Staff at Thistle Systems, focused on customer operations. Brought support first-response time from 21 hours to under 2.

Skills
Zendeskautomationqualityworkforce planningcustomer support

Experience

  1. TH
    Chief of Staff
    Thistle Systems
    Jun 2025 – Present · 1 yr 4 mo · Kolkata, India
  2. PH
    Program Manager
    Philips
    Dec 2023 – Feb 2025 · 1 yr 2 mo · Kolkata, India
  3. FR
    Program Manager
    Freshworks
    Nov 2021 – Dec 2023 · 2 yr 1 mo · Kolkata, India
  4. PA
    Operations Associate
    Paytm
    Aug 2019 – Aug 2021 · 2 yr · Kolkata, India

Education

  1. College of Engineering, Pune
    B.Tech, Economics
    2015 – 2019

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