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Samuel Montoya

Implementation Lead, Thistle Systems — project management · implementation · Gainsight

Buenos Aires, ArgentinaThistle SystemsUniversidad Nacional de Colombia
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About

9 years in customer success, the last 3 at Thistle Systems, where I work on the onboarding team. Onboarded 155 enterprise customers. Cut churn on the onboarding book from 15% to 6%. Most at home with Gainsight and APIs. Collector of fountain pens.

Skills
APIsimplementationproject managementGainsight

Experience

  1. TH
    Implementation Lead
    Thistle Systems
    Aug 2023 – Present · 3 yr 2 mo · Buenos Aires, Argentina
  2. ME
    Senior Customer Success Manager
    Meta
    Jul 2021 – May 2023 · 1 yr 10 mo · Buenos Aires, Argentina
  3. MC
    Solutions Engineer
    McKinsey & Company
    Dec 2019 – Jul 2021 · 1 yr 7 mo · Buenos Aires, Argentina
  4. UA
    Solutions Engineer
    Ualá
    Oct 2018 – Dec 2019 · 1 yr 2 mo · Buenos Aires, Argentina
  5. CE
    Customer Success Manager
    Cemex
    Oct 2017 – Oct 2018 · 1 yr · Buenos Aires, Argentina

Education

  1. Universidad Nacional de Colombia
    Ingeniería, Computer Science
    2013 – 2017

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