Fenna Visser

Overview

Based in Amsterdam. I lead customer operations at Beacon Commerce. Cut cost per order by 20% with routing and staffing changes. Most at home with quality and automation. Learning Japanese, slowly.

Travels often; replies within 48 hours

Experience

1. COO

   Jan 2025 - Present
   Beacon Commerce · 1 yr 9 mo · Full-time · Amsterdam, Netherlands
   • Brought support first-response time from 29 hours to under 1.
   • Rebuilt the planning process the company still runs every quarter.
   • Launched operations in 18 cities.
2. Operations Associate

   Dec 2022 - Jan 2025
   Just Eat Takeaway · 2 yr 1 mo · Full-time · Amsterdam, Netherlands
   • Negotiated 394 commercial agreements a year.
3. Operations Associate

   Sep 2020 - Oct 2022
   Delivery Hero · 2 yr 1 mo · Full-time · Amsterdam, Netherlands
   • Secured 3 payments licences.
4. Operations Manager

   Jan 2018 - Sep 2020
   Meta · 2 yr 8 mo · Full-time · Amsterdam, Netherlands
   • Launched operations in 27 cities.
   • Brought support first-response time from 12 hours to under 2.
5. Program Manager

   Jul 2015 - Jan 2018
   Volkswagen Group · 2 yr 6 mo · Full-time · Amsterdam, Netherlands
   • Cut cost per order by 29% with routing and staffing changes.

No references yet.

Education

1. KU Leuven

   MSc, Business Administration
   2003 - 2005
2. Humboldt University of Berlin

   BA, Business Administration
   1997 - 2000