Vinicius Gomes

S

Chief of Staff at Beacon Commerce · customer support, quality

Beacon Commerce
Rio de Janeiro, Brazil · BRT (UTC-3)
14+ years experience
IESE
English, Portuguese
Co-founder
Messaging unavailable

Overview

I work on customer operations at Beacon Commerce in Rio de Janeiro. Cut cost per order by 18% with routing and staffing changes. Most at home with Zendesk and quality. Home cook with strong opinions about biryani.

Good reasons to reach out
  • People who want to build this with me
  • Thoughtful intros to people in my field
  • Second opinions on customer support decisions
Please don't message about
  • Generic networking requests
  • Unpaid work or spec projects

Replies on weekends

Skills
automationqualityJiraworkforce planningZendeskcustomer support
Co-founderLooking for a co-founder
closes in 3 months

Looking for an ML-focused co-founder for procurement for D2C brands

The idea
Looking for an ML-focused co-founder for procurement for D2C brands
Stage
Customer interviews
I bring
14 years in customer operations
Looking for
Product-minded engineer
Commitment
Part-time to start
Location
Rio de Janeiro or remote

I bring 14 years of customer operations (currently Beacon Commerce). Ideally you've shipped B2B software. Pre-product, some customer interviews done.

Rio de Janeiro, Brazilqualityzendeskautomation
Open

Experience

  1. Chief of Staff
    May 2024 - Present
    Beacon Commerce · 2 yr 5 mo · Full-time · Rio de Janeiro, Brazil
    • Ran the support program across 15 teams to launch on schedule.
    • Launched operations in 30 cities.
  2. Operations Associate
    Oct 2020 - May 2024
    Natura &Co · 3 yr 7 mo · Full-time · Rio de Janeiro, Brazil
    • Secured 7 payments licences.
    • Built the privacy programme for launches in 19 countries.
  3. Operations Manager
    Apr 2017 - Oct 2020
    Despegar · 3 yr 6 mo · Full-time · Rio de Janeiro, Brazil
    • Cut cost per order by 33% with routing and staffing changes.
    • Ran the support program across 6 teams to launch on schedule.
  4. Program Manager
    Oct 2014 - Apr 2017
    BBVA México · 2 yr 6 mo · Full-time · Rio de Janeiro, Brazil
    • Brought support first-response time from 27 hours to under 2.
  5. Operations Associate
    Oct 2012 - Oct 2014
    Rappi · 2 yr · Full-time · Rio de Janeiro, Brazil
    • Negotiated 373 commercial agreements a year.

References

No references yet.

Education

  1. IESE
    MBA, Business Administration
    2014 - 2016
  2. Universidade de São Paulo
    Bacharelado, Operations Research
    2008 - 2012

Details

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What they are targeting for their next role.
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