Fernanda Espinoza

Overview

I lead B2B dashboards at Delta HQ in Santiago. Ran 96 usability sessions and turned them into a research repository. Cut support tickets about enterprise by 39% with clearer copy and states. Before that: LATAM Airlines and dLocal. Kannada theatre fan.

Replies on weekends

Experience

1. Head of Design

   May 2023 - Present
   Delta HQ · 3 yr 5 mo · Full-time · Santiago, Chile
   • Brought the enterprise flows to WCAG 2.2 AA.
   • Built a component library 44 engineers ship with every day.
   • Shipped the enterprise redesign that lifted task completion 25%.
2. UX Researcher

   Sep 2019 - May 2023
   LATAM Airlines · 3 yr 8 mo · Full-time · Santiago, Chile
   • Ran 121 usability sessions and turned them into a research repository.
3. UX Researcher

   Feb 2016 - May 2019
   dLocal · 3 yr 3 mo · Full-time · Santiago, Chile
   • Shipped the enterprise redesign that lifted task completion 30%.
   • Brought the enterprise flows to WCAG 2.2 AA.
4. Product Designer

   Jul 2013 - Feb 2016
   Uber · 2 yr 7 mo · Full-time · Santiago, Chile
   • Shipped the enterprise redesign that lifted task completion 12%.
   • Built a component library 23 engineers ship with every day.
5. UX Researcher

   Oct 2012 - Jul 2013
   BBVA México · 9 mo · Full-time · Santiago, Chile
   • Brought the enterprise flows to WCAG 2.2 AA.
   • Shipped the enterprise redesign that lifted task completion 29%.

No references yet.

Education

1. Tecnológico de Monterrey

   Ingeniería, Architecture
   2007 - 2011