Franco Ospina

S

Chief of Staff at Prism Logistics · Customer operations

Prism Logistics
Medellín, Colombia · COT (UTC-5)
12+ years experience
IESE
English, Spanish
Open to work
Messaging unavailable

Overview

12 years in operations, the last 2 at Prism Logistics, where I work on the support team. Ran the support program across 20 teams to launch on schedule. Brought support first-response time from 13 hours to under 2. Kannada theatre fan.

Good reasons to reach out
  • Roles in customer operations
  • Thoughtful intros to people in my field
  • Second opinions on Zendesk decisions
Please don't message about
  • Courses and coaching offers
  • Crypto token projects

Checks messages twice a week

Skills
automationworkforce planningqualitycustomer supportZendesk
Open to workLooking for a role
closes in 3 months

Next role: Chief of Staff in HR tech, Medellín or hybrid

Target roles
Chief of Staff
Level
Staff / Principal
Industries
E-commerce, AI infrastructure
Work mode
On-site
Available
30 days notice
Work authorization
Authorized to work in Colombia
What I'm looking for
Scope to lead customer operations work, with a manager who gives direct feedback.
Not interested in
Crypto

12 years in customer operations. Strongest at automation and customer support. Serving notice now.

Medellín, Colombiacustomer supportworkforce planningautomation
Open

Experience

  1. Chief of Staff
    Apr 2025 - Present
    Prism Logistics · 1 yr 6 mo · Full-time · Medellín, Colombia
    • Ran the support program across 8 teams to launch on schedule.
    • Rebuilt the planning process the company still runs every quarter.
    • Cut cost per order by 27% with routing and staffing changes.
  2. Operations Associate
    Feb 2022 - Apr 2025
    Ambev · 3 yr 2 mo · Contract · Medellín, Colombia
    • Built the privacy programme for launches in 18 countries.
    • Secured 6 payments licences.
  3. Program Manager
    May 2018 - Feb 2022
    FEMSA · 3 yr 9 mo · Full-time · Medellín, Colombia
    • Launched operations in 14 cities.
    • Ran the support program across 9 teams to launch on schedule.
  4. Operations Associate
    Feb 2016 - May 2018
    Uber · 2 yr 3 mo · Full-time · Medellín, Colombia
    • Negotiated 371 commercial agreements a year.
    • Built the privacy programme for launches in 12 countries.
  5. Operations Associate
    Oct 2014 - Feb 2016
    Microsoft · 1 yr 4 mo · Full-time · Medellín, Colombia
    • Negotiated 583 commercial agreements a year.
    • Secured 7 payments licences.

References

No references yet.

Education

  1. IESE
    MBA, Business Administration
    2016 - 2018
  2. Fundação Getulio Vargas
    Administração, Industrial Engineering
    2009 - 2013

Details

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