Fraser Jake Robertson

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Operations Associate at PropertyGuru · Customer operations · Zendesk, quality

PropertyGuru
Melbourne, Australia · AEST (UTC+10)
1+ years experience
University of Tokyo
English
Messaging unavailable

Overview

I work on customer operations at PropertyGuru in Melbourne. Cut cost per order by 24% with routing and staffing changes. Most at home with Zendesk and customer support. Coffee nerd.

Good reasons to reach out
  • Second opinions on automation decisions
Please don't message about
  • Offshore staffing offers
  • Unpaid work or spec projects
  • Courses and coaching offers
Skills
customer supportqualityautomationZendesk

Experience

  1. Operations Associate
    Oct 2025 - Present
    PropertyGuru · 1 yr · Full-time · Melbourne, Australia
    • Secured 7 payments licences.
    • Built the privacy programme for launches in 16 countries.

References

No references yet.

Education

  1. University of Tokyo
    BEng, Economics
    2021 - 2025

Details

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