Gabriela Isabella Molina

S

Chief of Staff at Karma Finance · Customer operations · workforce planning, quality

Karma Finance
Philadelphia, PA · ET (UTC-5)
6+ years experience
Wharton
English
Co-founder
Messaging unavailable

Overview

Chief of Staff at Karma Finance, focused on customer operations. Brought support first-response time from 19 hours to under 1. Most at home with customer support and automation.

Good reasons to reach out
  • People who want to build this with me
  • Working sessions on automation
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects
  • Offshore staffing offers
Skills
customer supportqualityworkforce planningZendeskautomation
Co-founderLooking for a co-founder
closes in 3 months

Looking for a go-to-market co-founder for procurement for landlords

The idea
Procurement for landlords
Stage
Idea
I bring
8 years in customer operations
Looking for
Commercial co-founder who has sold to enterprises
Commitment
Part-time to start
Location
Philadelphia or remote

I bring 6 years of customer operations (currently Karma Finance). Ideally you've run operations in North America. Incorporated, self-funded so far.

Philadelphia, PA · remote OKzendeskautomationworkforce planning
Open

Experience

  1. Chief of Staff
    Sep 2025 - Present
    Karma Finance · 1 yr 1 mo · Full-time · Philadelphia, PA
    • Rebuilt the planning process the company still runs every quarter.
    • Launched operations in 6 cities.
  2. Program Manager
    Dec 2022 - Sep 2025
    EY · 2 yr 9 mo · Full-time · Philadelphia, PA
    • Launched operations in 22 cities.
  3. Operations Associate
    Oct 2020 - Dec 2022
    Lockheed Martin · 2 yr 2 mo · Full-time · Philadelphia, PA
    • Negotiated 499 commercial agreements a year.
    • Secured 5 payments licences.

References

No references yet.

Education

  1. Wharton
    MBA, Business Administration
    2019 - 2021
  2. UT Austin
    BS, Business Administration
    2015 - 2019

Details

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