Garrett Armstrong

Customer Success Manager at Signal Pay · Account management · QBRs, account management

Signal Pay

San Diego, CA · PT (UTC-8)

2+ years experience

University of Wisconsin–Madison

English

Messaging unavailable

Overview

I work on account management at Signal Pay in San Diego. Kept net revenue retention above 132% on a $38 million book. Most at home with QBRs and renewals. Chess on lunch breaks.

Good reasons to reach out

Questions about account management

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SEO and link-building offers
Agency or outsourcing pitches
Unpaid work or spec projects

Replies between meetings, usually same day

Skills

account managementchurn reductionrenewalsQBRsexpansion

Experience

Customer Success Manager
Sep 2025 - Present
Signal Pay · 1 yr 1 mo · Full-time · San Diego, CA
- Onboarded 56 enterprise customers.
- Kept net revenue retention above 114% on a $39 million book.
- Cut churn on the accounts book from 17% to 4%.
Customer Success Manager
Oct 2024 - Sep 2025
MongoDB · 11 mo · Full-time · San Diego, CA
- Cut churn on the accounts book from 9% to 5%.

References

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Education

University of Wisconsin–Madison
BS, Communications
2020 - 2024

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What they are targeting for their next role.

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