Gabriela Juliana Contreras

S

Product Designer, UnitedHealth Group - workshops · operations · journey mapping

UnitedHealth Group
San Francisco, CA · PT (UTC-8)
4+ years experience
Penn State
English
Messaging unavailable

Overview

Currently at UnitedHealth Group, where I work on service design. Shipped the service design redesign that lifted task completion 16%. Most at home with workshops and journey mapping. Big believer in written communication.

Good reasons to reach out
  • Second opinions on workshops decisions
  • Speaking or podcast invitations
Please don't message about
  • Logo contests
  • Unpaid work or spec projects
  • SEO and link-building offers

Usually replies within a day

Skills
service designworkshopsjourney mappingoperations

Experience

  1. Product Designer
    Feb 2026 - Present
    UnitedHealth Group · 8 mo · Full-time · San Francisco, CA
    • Shipped the service design redesign that lifted task completion 36%.
    • Cut support tickets about service design by 23% with clearer copy and states.
    • Built a component library 73 engineers ship with every day.
  2. Product Designer
    Apr 2023 - Feb 2026
    Expedia Group · 2 yr 10 mo · Full-time · San Francisco, CA
    • Built a component library 21 engineers ship with every day.

References

No references yet.

Education

  1. Penn State
    BS, Interaction Design
    2018 - 2022

Details

Compensation expectations
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