Gemma Williams

Program Manager at Lloyds Banking Group · workforce planning, Zendesk

Lloyds Banking Group

London, UK · GMT (UTC+0)

3+ years experience

Durham University

English

Open to work

Messaging unavailable

Overview

I work on customer operations at Lloyds Banking Group in London. Launched operations in 15 cities. Previously at Amazon. Most at home with workforce planning and quality. Yoga every morning.

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Roles in customer operations
Thoughtful intros to people in my field
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Offshore staffing offers
Crypto token projects
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Skills

roadmappingZendeskworkforce planningquality

Open to workLooking for a role

closes in 3 months

Staff Program Manager roles in payments - London or remote

Target roles: Staff Program Manager
Level: Staff / Principal
Industries: Fintech, B2B SaaS
Work mode: Hybrid
Available: 90 days notice
Work authorization: Authorized to work in the UK
What I'm looking for: Scope to lead customer operations work, with a manager who gives direct feedback.
Not interested in: Night shifts

3 years in customer operations. Strongest at Zendesk and roadmapping. Open to the right conversation.

London, UKzendeskworkforce planningroadmapping

Open

Experience

Program Manager
Mar 2025 - Present
Lloyds Banking Group · 1 yr 7 mo · Full-time · London, UK
- Ran the support program across 14 teams to launch on schedule.
- Rebuilt the planning process the company still runs every quarter.
Operations Associate
Oct 2023 - Mar 2025
Amazon · 1 yr 5 mo · Full-time · London, UK
- Secured 5 payments licences.
- Built the privacy programme for launches in 10 countries.

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Education

Durham University
BA, Mechanical Engineering
2019 - 2022

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