Hafiz Nugroho

Operations Manager at Jade Mobility · city launches, unit economics

Jade Mobility

Kuala Lumpur, Malaysia · MYT (UTC+8)

11+ years experience

Melbourne Business School

English, Malay

Co-founder

Messaging unavailable

Overview

11 years in operations, the last 2 at Jade Mobility, where I lead the marketplace ops team. Brought support first-response time from 27 hours to under 2. Rebuilt the planning process the company still runs every quarter. Before that: LINE and Lenovo. Collector of fountain pens.

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Skills

supply growthcity launchesunit economics

Co-founderLooking for a co-founder

closes in 3 months

Need an ML-focused co-founder: contract review in MENA

The idea: Need an ML-focused co-founder: contract review in MENA
Stage: Prototype
I bring: 7 years in marketplace operations
Looking for: Commercial co-founder who has sold to enterprises
Commitment: Full-time now
Location: Kuala Lumpur or remote

I bring 11 years of marketplace operations (currently Jade Mobility). Ideally you've shipped B2B software. Full-time from day one.

Kuala Lumpur, Malaysiacity launchesunit economicssupply growth

Open

Experience

Operations Manager
Nov 2024 - Present
Jade Mobility · 1 yr 11 mo · Full-time · Kuala Lumpur, Malaysia
- Brought support first-response time from 23 hours to under 1.
- Cut cost per order by 37% with routing and staffing changes.
Senior Program Manager
Jun 2023 - Sep 2024
LINE · 1 yr 3 mo · Full-time · Kuala Lumpur, Malaysia
- Brought support first-response time from 22 hours to under 2.
- Ran the marketplace ops program across 13 teams to launch on schedule.
Operations Associate
Sep 2021 - Apr 2023
Lenovo · 1 yr 7 mo · Full-time · Kuala Lumpur, Malaysia
- Negotiated 571 commercial agreements a year.
- Secured 4 payments licences.
Operations Associate
Nov 2018 - May 2021
LINE · 2 yr 6 mo · Full-time · Kuala Lumpur, Malaysia
- Negotiated 572 commercial agreements a year.
Operations Associate
Jan 2016 - Nov 2018
Amazon · 2 yr 10 mo · Full-time · Kuala Lumpur, Malaysia
- Secured 4 payments licences.
- Built the privacy programme for launches in 24 countries.

References

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Education

Melbourne Business School
MBA, Business Administration
2018 - 2020
University of Sydney
BEng, Economics
2011 - 2015

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