Harriet Watts

S

Senior Customer Success Manager at Sky · Account management

Sky
Manchester, UK · GMT (UTC+0)
6+ years experience
Durham University
English, German
Messaging unavailable

Overview

I've spent 6 years on account management - first at JPMorgan Chase, now at Sky. Onboarded 151 enterprise customers. Before that: Boston Consulting Group and JPMorgan Chase. Most at home with account management and churn reduction. I speak at conferences a couple of times a year.

Good reasons to reach out
  • Thoughtful intros to people in my field
  • Working sessions on expansion
  • Speaking or podcast invitations
Please don't message about
  • Crypto token projects
  • Generic networking requests

Travels often; replies within 48 hours

Skills
churn reductionexpansionaccount managementrenewals

Experience

  1. Senior Customer Success Manager
    Oct 2023 - Present
    Sky · 3 yr · Full-time · Manchester, UK
    • Cut churn on the accounts book from 10% to 4%.
    • Onboarded 148 enterprise customers.
    • Kept net revenue retention above 128% on a $29 million book.
  2. Customer Success Manager
    Jun 2021 - Oct 2023
    Boston Consulting Group · 2 yr 4 mo · Full-time · Manchester, UK
    • Kept net revenue retention above 113% on a $30 million book.
    • Cut churn on the accounts book from 9% to 4%.
  3. Customer Success Manager
    Oct 2020 - Jun 2021
    JPMorgan Chase · 8 mo · Full-time · Manchester, UK
    • Cut churn on the accounts book from 12% to 3%.

References

No references yet.

Education

  1. Durham University
    BA, Communications
    2017 - 2020

Details

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