Hernan Ramos

S

UX Researcher, Nubank - user research · usability testing · interviews

Nubank
Lima, Peru · PET (UTC-5)
2+ years experience
Universidad de Buenos Aires
English, Spanish
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Overview

I've spent 2 years on user research, now at Nubank. Brought the research flows to WCAG 2.2 AA. Shipped the research redesign that lifted task completion 36%. Most at home with user research and jobs to be done.

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Skills
interviewssynthesisuser researchusability testingjobs to be done

Experience

  1. UX Researcher
    Oct 2024 - Present
    Nubank · 2 yr · Full-time · Lima, Peru
    • Cut support tickets about research by 29% with clearer copy and states.
    • Ran 132 usability sessions and turned them into a research repository.

Projects

Conference talk: lessons from research
2022

What went wrong and what worked while scaling user research.

References

No references yet.

Education

  1. Universidad de Buenos Aires
    Licenciatura, Industrial Design
    2019 - 2023

Details

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