Hunter Tucker

Sample

Chief of Staff at Ledger Analytics | ex-Workday

Ledger Analytics
Boston, MA · ET (UTC-5)
5+ years experience
Stanford GSB
English
Open to work
Messaging unavailable

Overview

Currently at Ledger Analytics, where I work on customer operations. Brought support first-response time from 15 hours to under 2. Rebuilt the planning process the company still runs every quarter. Most at home with customer support and Zendesk. Swimming before work keeps me sane.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on quality decisions
Please don't message about
  • Offshore staffing offers
  • Unpaid work or spec projects

Best reached early in the week

Skills
unit economicsworkforce planningautomationqualityZendeskcustomer support
Open to workLooking for a role
closes in 2 months

Lead Chief of Staff roles in supply chain - Boston or remote

Target roles
Lead Chief of Staff
Level
Staff / Principal
Industries
AI infrastructure, Fintech
Work mode
Remote
Available
Immediately
Work authorization
Authorized to work in the MA
What I'm looking for
Early-stage company (Series A) where customer operations is core to the product.
Not interested in
Crypto

5 years in customer operations. Strongest at Zendesk and quality. Serving notice now.

Boston, MA · remote OKcustomer supportunit economicsworkforce planning
Open

Experience

  1. Chief of Staff
    Feb 2026 - Present
    Ledger Analytics · 8 mo · Full-time · Boston, MA
    • Ran the support program across 18 teams to launch on schedule.
    • Cut cost per order by 39% with routing and staffing changes.
    • Launched operations in 23 cities.
  2. Operations Associate
    Mar 2023 - Feb 2026
    Workday · 2 yr 11 mo · Full-time · Boston, MA
    • Negotiated 213 commercial agreements a year.
  3. Operations Associate
    Oct 2021 - Mar 2023
    Wells Fargo · 1 yr 5 mo · Full-time · Boston, MA
    • Negotiated 190 commercial agreements a year.

References

No references yet.

Education

  1. Stanford GSB
    MBA, Business Administration
    2020 - 2022
  2. Rice University
    BA, Business Administration
    2016 - 2020

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections