Isha Shruti Mehta

Program Manager at Redfern Technologies · Customer operations

Redfern Technologies

Hyderabad, India · IST (UTC+5:30)

7+ years experience

IIT Delhi

English, Hindi, Telugu

Messaging unavailable

Overview

Program Manager at Redfern Technologies, focused on customer operations. Cut cost per order by 22% with routing and staffing changes. Before that: InMobi and Qualcomm. Most at home with workforce planning and automation.

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Working sessions on quality
Second opinions on Zendesk decisions

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Courses and coaching offers
Generic networking requests
Crypto token projects

Replies on weekday evenings

Skills

customer supportZendeskworkforce planningqualityautomation

Experience

Program Manager
Aug 2024 - Present
Redfern Technologies · 2 yr 2 mo · Full-time · Hyderabad, India
- Launched operations in 8 cities.
- Brought support first-response time from 14 hours to under 1.
- Rebuilt the planning process the company still runs every quarter.
Operations Associate
Mar 2022 - Aug 2024
InMobi · 2 yr 5 mo · Full-time · Hyderabad, India
- Built the privacy programme for launches in 24 countries.
Operations Associate
Oct 2019 - Mar 2022
Qualcomm · 2 yr 5 mo · Full-time · Hyderabad, India
- Built the privacy programme for launches in 11 countries.
- Negotiated 252 commercial agreements a year.

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Education

IIT Delhi
B.Tech, Economics
2014 - 2018

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