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Jake Lee

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Director of Design at Redfern Logistics · workshops, service design

Works at
Redfern Logistics
Location
Sydney, Australia · AEST (UTC+10)
Experience
13+ years experience
Education
Ateneo de Manila University
Languages
English
Hiring
Message Connect

Overview

I've spent 15 years on service design - first at Accenture, now at Redfern Logistics. Brought the service design flows to WCAG 2.2 AA. Before that: Petronas and Commonwealth Bank. Most at home with user research and journey mapping. Outside work: long runs and longer podcasts.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Working sessions on user research
Please don't message about
  • Courses and coaching offers
  • Crypto token projects
Skills
user researchoperationsservice designworkshopsjourney mapping
HiringHiring for a role
closes in 3 months

4 UX researcher roles open on the service design team in Sydney

Role
UX researcher
Level
Mid
Type
Full-time
Work mode
Remote within country
Compensation
$187k-$229k + equity
Team
Service design, 5 people
Start
Within a month
Must have
A portfolio of shipped product work Comfort working directly with engineers Ownership of something end to end
Process
3 conversations, no take-home

Comp S$137k-S$209k. Four conversations, no take-home. Message me with one thing you shipped that you're proud of.

Sydney, Australiajourney mappingoperationsworkshops
Open

Experience

  1. Director of Design
    Jun 2023 - Present
    Redfern Logistics · 3 yr 5 mo · Full-time · Sydney, Australia
    • Shipped the service design redesign that lifted task completion 24%.
    • Ran 85 usability sessions and turned them into a research repository.
  2. Staff Product Designer
    Nov 2019 - Jun 2023
    Petronas · 3 yr 7 mo · Full-time · Sydney, Australia
    • Built a component library 36 engineers ship with every day.
    • Ran 36 usability sessions and turned them into a research repository.
  3. Design Manager
    Jan 2018 - Sep 2019
    Commonwealth Bank · 1 yr 8 mo · Full-time · Sydney, Australia
    • Brought the service design flows to WCAG 2.2 AA.
  4. Product Designer
    Sep 2016 - Jan 2018
    Sea · 1 yr 4 mo · Full-time · Sydney, Australia
    • Brought the service design flows to WCAG 2.2 AA.
  5. UX Researcher
    Jan 2014 - Sep 2016
    Accenture · 2 yr 8 mo · Full-time · Sydney, Australia
    • Shipped the service design redesign that lifted task completion 34%.
    • Cut support tickets about service design by 32% with clearer copy and states.

References

No references yet.

Education

  1. Ateneo de Manila University
    BS, Interaction Design
    2006 - 2010

Details

Compensation expectations
What they are targeting for their next role.
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