Jana Gruber

Overview

Currently at Quarry Care, where I work on customer operations. Brought support first-response time from 21 hours to under 1. Rebuilt the planning process the company still runs every quarter. Before that: Volvo Cars and H&M Group. Most at home with workforce planning and Zendesk.

Fastest replies in the morning

Experience

1. Chief of Staff

   Jan 2023 - Present
   Quarry Care · 3 yr 9 mo · Full-time · Berlin, Germany
   • Ran the support program across 19 teams to launch on schedule.
   • Cut cost per order by 17% with routing and staffing changes.
2. Operations Associate

   Mar 2021 - Nov 2022
   Volvo Cars · 1 yr 8 mo · Contract · Berlin, Germany
   • Negotiated 152 commercial agreements a year.
   • Built the privacy programme for launches in 9 countries.
3. Operations Associate

   Jun 2017 - Mar 2021
   H&M Group · 3 yr 9 mo · Contract · Berlin, Germany
   • Negotiated 380 commercial agreements a year.
   • Built the privacy programme for launches in 20 countries.
4. Operations Associate

   Oct 2016 - Jun 2017
   LVMH · 8 mo · Full-time · Berlin, Germany
   • Secured 2 payments licences.

No references yet.

Education

1. Aalto University

   MSc, Mechanical Engineering
   2020 - 2022
2. École Polytechnique

   Ingénieur, Mechanical Engineering
   2012 - 2016