Jeffrey Sean Kang

S

Director of Operations at Pebble Studio | ex-Apple

Pebble Studio
Raleigh, NC · ET (UTC-5)
13+ years experience
Princeton University
English, Spanish
Open to work
Messaging unavailable

Overview

13 years in operations, the last 3 at Pebble Studio, where I lead the marketplace ops team. Ran the marketplace ops program across 15 teams to launch on schedule. Most at home with city launches and unit economics. Open-source contributor on weekends.

Good reasons to reach out
  • Roles in marketplace operations
  • Thoughtful intros to people in my field
Please don't message about
  • Agency or outsourcing pitches
  • Courses and coaching offers
  • Unpaid work or spec projects

Checks messages twice a week

Skills
city launchessupply growthunit economics
Open to workLooking for a role
closes in 3 months

Director of Operations roles in e-commerce - Raleigh or remote

Target roles
Director of Operations
Level
Mid
Industries
Climate tech, Healthtech
Work mode
Remote
Available
90 days notice
Work authorization
Authorized to work in the NC
What I'm looking for
A team that ships weekly and owns marketplace ops end to end.
Not interested in
Crypto

13 years in marketplace operations. Strongest at city launches and supply growth. Can start in about six weeks.

Raleigh, NCcity launchessupply growthunit economics
Open

Experience

  1. Director of Operations
    Jun 2023 - Present
    Pebble Studio · 3 yr 4 mo · Full-time · Raleigh, NC
    • Launched operations in 8 cities.
    • Cut cost per order by 30% with routing and staffing changes.
    • Rebuilt the planning process the company still runs every quarter.
  2. Senior Program Manager
    Sep 2021 - May 2023
    Apple · 1 yr 8 mo · Full-time · Raleigh, NC
    • Brought support first-response time from 30 hours to under 1.
  3. Operations Manager
    Feb 2018 - Sep 2021
    PepsiCo · 3 yr 7 mo · Full-time · Raleigh, NC
    • Cut cost per order by 25% with routing and staffing changes.
    • Brought support first-response time from 14 hours to under 1.
  4. Operations Associate
    Jan 2014 - Oct 2017
    Wells Fargo · 3 yr 9 mo · Contract · Raleigh, NC
    • Negotiated 489 commercial agreements a year.
    • Secured 3 payments licences.

References

No references yet.

Education

  1. Princeton University
    AB, Operations Research
    2008 - 2012

Details

Compensation expectations
What they are targeting for their next role.
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