Jeffrey Raymond Zhang

Overview

Currently at Meridian Bio, where I work on marketplace operations. Brought support first-response time from 11 hours to under 1. Before that: EY and Loblaw. Most at home with supply growth and unit economics. I write a small newsletter about marketplace operations.

Experience

1. Chief of Staff

   Jun 2025 - Present
   Meridian Bio · 1 yr 4 mo · Full-time · Waterloo, ON
   • Ran the marketplace ops program across 8 teams to launch on schedule.
   • Cut cost per order by 26% with routing and staffing changes.
2. Program Manager

   Mar 2022 - Jun 2025
   EY · 3 yr 3 mo · Full-time · Waterloo, ON
   • Rebuilt the planning process the company still runs every quarter.
   • Ran the marketplace ops program across 14 teams to launch on schedule.
3. Operations Associate

   Feb 2019 - Nov 2021
   Loblaw · 2 yr 9 mo · Full-time · Waterloo, ON
   • Negotiated 482 commercial agreements a year.
4. Operations Associate

   Jul 2016 - Feb 2019
   EY · 2 yr 7 mo · Full-time · Waterloo, ON
   • Built the privacy programme for launches in 12 countries.
5. Operations Associate

   Oct 2013 - Jul 2016
   Loblaw · 2 yr 9 mo · Full-time · Waterloo, ON
   • Negotiated 166 commercial agreements a year.
   • Built the privacy programme for launches in 11 countries.

No references yet.

Education

1. Simon Fraser University

   BSc, Economics
   2008 - 2012