Jennifer Jennifer Liu

S

Implementation Lead, Air Canada - implementation · project management · APIs

Air Canada
Waterloo, ON · ET (UTC-5)
4+ years experience
Queen's University
English
Open to work
Messaging unavailable

Overview

I work on enterprise onboarding at Air Canada in Waterloo. Kept net revenue retention above 114% on a $16 million book. Previously at Meta. Most at home with implementation and project management. I mentor students through university programmes.

Good reasons to reach out
  • Roles in enterprise onboarding
  • Questions about enterprise onboarding
  • Working sessions on implementation
  • Thoughtful intros to people in my field
Please don't message about
  • Unpaid work or spec projects
  • Offshore staffing offers
  • Courses and coaching offers

Travels often; replies within 48 hours

Skills
Gainsightproject managementAPIsimplementation
Open to workLooking for a role
closes in 3 months

Next role: Implementation Lead in creator tools, Waterloo or hybrid

Target roles
Implementation Lead
Level
Senior
Industries
Logistics, Climate tech
Work mode
On-site
Available
Immediately
Work authorization
Authorized to work in the ON
What I'm looking for
Early-stage company (Series A) where enterprise onboarding is core to the product.
Not interested in
Agencies and outsourcing firms

4 years in enterprise onboarding. Strongest at Gainsight and implementation. Available from next month.

Waterloo, ON · remote OKgainsightimplementationapis
Open

Experience

  1. Implementation Lead
    Jun 2024 - Present
    Air Canada · 2 yr 4 mo · Full-time · Waterloo, ON
    • Kept net revenue retention above 129% on a $23 million book.
    • Cut churn on the onboarding book from 17% to 7%.
    • Onboarded 177 enterprise customers.
  2. Customer Success Manager
    Mar 2023 - Jun 2024
    Meta · 1 yr 3 mo · Full-time · Waterloo, ON
    • Onboarded 55 enterprise customers.

References

No references yet.

Education

  1. Queen's University
    BCom, Computer Science
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
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