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Jenny Robertson

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Director of Design at Fenwick Networks · User research

Works at
Fenwick Networks
Location
Dublin, Ireland · GMT (UTC+0)
Experience
12+ years experience
Education
Trinity College Dublin
Languages
English
Hiring
Message Connect

Overview

I lead user research at Fenwick Networks in Dublin. Cut support tickets about research by 49% with clearer copy and states. Brought the research flows to WCAG 2.2 AA. Most at home with usability testing and interviews.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Questions about user research
  • Second opinions on user research decisions
  • Speaking or podcast invitations
Please don't message about
  • Courses and coaching offers
  • Crypto token projects
Skills
interviewssynthesisjobs to be doneusability testinguser research
HiringHiring for a role
closes in 3 months

3 product designer roles open on the research team in Dublin

Role
Product designer
Level
Senior
Type
Contract
Work mode
On-site
Compensation
$140k-$195k
Team
Research, 11 people
Start
This quarter
Must have
A portfolio of shipped product work Comfort working directly with engineers Clear written communication
Process
3 conversations, no take-home

Comp £75k-£134k. One technical chat and a paid trial day. Message me with one thing you shipped that you're proud of.

Dublin, Irelandjobs to be doneusability testinginterviews
Open

Experience

  1. Director of Design
    Oct 2022 - Present
    Fenwick Networks · 4 yr 1 mo · Contract · Dublin, Ireland
    • Shipped the research redesign that lifted task completion 26%.
    • Ran 41 usability sessions and turned them into a research repository.
    • Built a component library 29 engineers ship with every day.
  2. Design Manager
    Oct 2020 - Oct 2022
    Boston Consulting Group · 2 yr · Full-time · Dublin, Ireland
    • Cut support tickets about research by 41% with clearer copy and states.
    • Ran 46 usability sessions and turned them into a research repository.
  3. Senior Product Designer
    May 2019 - Oct 2020
    BT Group · 1 yr 5 mo · Full-time · Dublin, Ireland
    • Built a component library 66 engineers ship with every day.
    • Cut support tickets about research by 26% with clearer copy and states.
  4. Product Designer
    Oct 2016 - Apr 2019
    Standard Chartered · 2 yr 6 mo · Full-time · Dublin, Ireland
    • Brought the research flows to WCAG 2.2 AA.
    • Cut support tickets about research by 55% with clearer copy and states.
  5. Product Designer
    May 2015 - Aug 2016
    AIB · 1 yr 3 mo · Full-time · Dublin, Ireland
    • Built a component library 35 engineers ship with every day.
    • Shipped the research redesign that lifted task completion 20%.

Projects

User research benchmark
2026

Reproducible benchmarks comparing synthesis and interviews on real workloads.

Conference talk: lessons from research
2023

What went wrong and what worked while scaling user research.

References

No references yet.

Education

  1. Trinity College Dublin
    BA, Human-Computer Interaction
    2009 - 2012

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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