Jerome Xavier Williams

Solutions Engineer at Hartwell Solutions · Solutions engineering

Hartwell Solutions

Los Angeles, CA · PT (UTC-8)

6+ years experience

Cornell University

English

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Overview

I've spent 6 years on solutions engineering - first at Kaiser Permanente, now at Hartwell Solutions. Kept net revenue retention above 115% on a $7 million book. Before that: EY and Kaiser Permanente. Most at home with demos and integrations. Travel slowly, usually by train.

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Skills

technical discoverydemosintegrationsSQLsolutions engineering

Experience

Solutions Engineer
Jul 2023 - Present
Hartwell Solutions · 3 yr 3 mo · Full-time · Los Angeles, CA
- Cut churn on the solutions book from 13% to 5%.
- Kept net revenue retention above 123% on a $11 million book.
- Onboarded 88 enterprise customers.
Customer Success Manager
Nov 2021 - May 2023
EY · 1 yr 6 mo · Full-time · Los Angeles, CA
- Kept net revenue retention above 112% on a $29 million book.
- Onboarded 165 enterprise customers.
Customer Success Manager
Oct 2020 - Nov 2021
Kaiser Permanente · 1 yr 1 mo · Full-time · Los Angeles, CA
- Onboarded 67 enterprise customers.
- Cut churn on the solutions book from 9% to 5%.

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Education

Cornell University
BS, Economics
2016 - 2020

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