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Overview
I've spent 17 years on business operations - first at Ericsson, now at Forge Studio. Cut cost per order by 35% with routing and staffing changes. Launched operations in 25 cities. Before that: BBVA and Supercell.
Good reasons to reach out
- Second opinions on strategy decisions
Please don't message about
- Crypto token projects
- Courses and coaching offers
- Offshore staffing offers
Skills
SQLprocess designstrategybusiness operations
Experience
- COODec 2024 - PresentForge Studio · 1 yr 11 mo · Full-time · Barcelona, Spain
- Rebuilt the planning process the company still runs every quarter.
- Launched operations in 27 cities.
- Cut cost per order by 16% with routing and staffing changes.
- Director of OperationsJun 2021 - Dec 2024BBVA · 3 yr 6 mo · Full-time · Barcelona, Spain
- Rebuilt the planning process the company still runs every quarter.
- Program ManagerFeb 2018 - Jun 2021Supercell · 3 yr 4 mo · Full-time · Barcelona, Spain
- Rebuilt the planning process the company still runs every quarter.
- Cut cost per order by 32% with routing and staffing changes.
- Operations ManagerFeb 2015 - Feb 2018LVMH · 3 yr · Full-time · Barcelona, Spain
- Brought support first-response time from 13 hours to under 2.
- Program ManagerApr 2012 - Feb 2015Ericsson · 2 yr 10 mo · Full-time · Barcelona, Spain
- Launched operations in 14 cities.
References
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Education
- Erasmus University RotterdamMSc, Economics2010 - 2012
- University of AmsterdamBSc, Economics2005 - 2008
Details
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Direct contact details
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