Julie Kelly

Chief of Staff at Arbor Studio · Customer operations · workforce planning, customer support

Arbor Studio

Austin, TX · CT (UTC-6)

8+ years experience

University of Pennsylvania

English

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Overview

Based in Austin. I work on customer operations at Arbor Studio. Launched operations in 9 cities. Rebuilt the planning process the company still runs every quarter. Before that: Stripe and Johnson & Johnson. I write short fiction no one reads.

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Skills

qualityOKRscustomer supportautomationZendeskworkforce planning

Experience

Chief of Staff
Sep 2022 - Present
Arbor Studio · 4 yr 1 mo · Full-time · Austin, TX
- Cut cost per order by 27% with routing and staffing changes.
- Ran the support program across 24 teams to launch on schedule.
Program Manager
Jun 2021 - Aug 2022
Stripe · 1 yr 2 mo · Full-time · Austin, TX
- Launched operations in 10 cities.
Operations Associate
May 2018 - Feb 2021
Johnson & Johnson · 2 yr 9 mo · Full-time · Austin, TX
- Negotiated 442 commercial agreements a year.

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Education

University of Pennsylvania
BS, Economics
2012 - 2016

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