Nyambura Habimana

S

Head of Design at Arbor Studio · Service design · service design, workshops

Arbor Studio
Kigali, Rwanda · CAT (UTC+2)
14+ years experience
University of the Witwatersrand
English, Kinyarwanda, French
HiringOpen to work
Messaging unavailable

Overview

I've spent 14 years on service design - first at Naspers, now at Arbor Studio. Brought the service design flows to WCAG 2.2 AA. Before that: KPMG and Microsoft. Most at home with operations and service design.

Good reasons to reach out
  • Roles in service design
  • Candidates for the role I'm hiring for
  • Working sessions on service design
  • Thoughtful intros to people in my field
  • Second opinions on workshops decisions
Please don't message about
  • Offshore staffing offers
  • Generic networking requests

Replies on weekday evenings

Skills
operationsjourney mappingworkshopsservice designbrand design
HiringHiring for a role
closes in 3 months

9 product designer roles open on the service design team in Kigali

Role
Product designer
Level
Senior
Type
Full-time
Work mode
Remote within country
Compensation
$155k-$196k + equity
Team
Service design, 10 people
Start
Within two months
Must have
A portfolio of shipped product work Comfort working directly with engineers Good judgment about what not to build
Process
Decision within 10 days

Comp $204k-$308k. We decide within ten days. Message me with one thing you shipped that you're proud of.

Kigali, Rwanda · remote OKworkshopsjourney mappingservice design
Open
Open to workLooking for a role
closes in 3 months

Next role: Head of Design in biotech, Kigali or hybrid

Target roles
Head of Design
Level
Mid
Industries
Climate tech, B2B SaaS
Work mode
Remote
Available
30 days notice
Work authorization
Authorized to work in Rwanda
What I'm looking for
Hands-on work on operations with room to mentor.
Not interested in
Night shifts

14 years in service design. Strongest at operations and workshops. Serving notice now.

Kigali, Rwanda · remote OKjourney mappingoperationsworkshops
Open

Experience

  1. Head of Design
    May 2023 - Present
    Arbor Studio · 3 yr 5 mo · Full-time · Kigali, Rwanda
    • Built a component library 58 engineers ship with every day.
    • Shipped the service design redesign that lifted task completion 22%.
  2. Staff Product Designer
    Mar 2020 - May 2023
    KPMG · 3 yr 2 mo · Full-time · Kigali, Rwanda
    • Brought the service design flows to WCAG 2.2 AA.
    • Ran 133 usability sessions and turned them into a research repository.
  3. Senior Product Designer
    Mar 2017 - Mar 2020
    Microsoft · 3 yr · Full-time · Kigali, Rwanda
    • Brought the service design flows to WCAG 2.2 AA.
  4. UX Researcher
    Apr 2015 - Dec 2016
    M-KOPA · 1 yr 8 mo · Full-time · Kigali, Rwanda
    • Cut support tickets about service design by 45% with clearer copy and states.
    • Brought the service design flows to WCAG 2.2 AA.
  5. UX Researcher
    Jul 2012 - Jan 2015
    Naspers · 2 yr 6 mo · Full-time · Kigali, Rwanda
    • Cut support tickets about service design by 34% with clearer copy and states.
    • Ran 102 usability sessions and turned them into a research repository.

References

No references yet.

Education

  1. University of the Witwatersrand
    BSc, Industrial Design
    2007 - 2011

Details

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What they are targeting for their next role.
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