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Overview
Based in Cork. I work on customer operations at Gather Robotics. Cut cost per order by 23% with routing and staffing changes. Most at home with automation and Zendesk. Chess on lunch breaks.
Good reasons to reach out
- Questions about customer operations
- Thoughtful intros to people in my field
- Working sessions on Zendesk
Please don't message about
- Courses and coaching offers
- SEO and link-building offers
Skills
Zendeskautomationworkforce planningcustomer supportquality
Experience
- Chief of StaffDec 2022 - PresentGather Robotics · 3 yr 11 mo · Full-time · Cork, Ireland
- Cut cost per order by 17% with routing and staffing changes.
- Rebuilt the planning process the company still runs every quarter.
- Launched operations in 18 cities.
- Operations AssociateJan 2021 - Aug 2022Ocado · 1 yr 7 mo · Full-time · Cork, Ireland
- Negotiated 467 commercial agreements a year.
- Operations AssociateJun 2018 - Jan 2021JPMorgan Chase · 2 yr 7 mo · Full-time · Cork, Ireland
- Negotiated 462 commercial agreements a year.
- Built the privacy programme for launches in 16 countries.
- Operations AssociateSep 2016 - Jun 2018Ryanair · 1 yr 9 mo · Full-time · Cork, Ireland
- Secured 5 payments licences.
- Operations AssociateOct 2015 - Sep 2016Arm · 11 mo · Full-time · Cork, Ireland
- Negotiated 360 commercial agreements a year.
- Built the privacy programme for launches in 10 countries.
References
No references yet.
Education
- University of CambridgeBA, Industrial Engineering2011 - 2014
Details
Compensation expectations
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Direct contact details
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