Kiran Mohan

Overview

Operations Manager at Kestrel Labs, focused on customer operations. Brought support first-response time from 22 hours to under 1. Before that: PwC and Mphasis. Most at home with automation and customer support.

Fastest replies in the morning

Experience

1. Operations Manager

   Jul 2024 - Present
   Kestrel Labs · 2 yr 3 mo · Full-time · Coimbatore, India
   • Ran the support program across 16 teams to launch on schedule.
   • Cut cost per order by 27% with routing and staffing changes.
   • Launched operations in 27 cities.
2. Program Manager

   Mar 2023 - Jul 2024
   PwC · 1 yr 4 mo · Full-time · Coimbatore, India
   • Ran the support program across 23 teams to launch on schedule.
   • Brought support first-response time from 10 hours to under 2.
3. Program Manager

   Nov 2020 - Mar 2023
   Mphasis · 2 yr 4 mo · Full-time · Coimbatore, India
   • Cut cost per order by 31% with routing and staffing changes.
4. Program Manager

   May 2017 - Nov 2020
   Paytm · 3 yr 6 mo · Full-time · Coimbatore, India
   • Launched operations in 4 cities.
5. Operations Associate

   Oct 2014 - May 2017
   ICICI Bank · 2 yr 7 mo · Full-time · Coimbatore, India
   • Secured 7 payments licences.

No references yet.

Education

1. Narsee Monjee Institute of Management Studies

   MBA, Business Administration
   2015 - 2017
2. IIT Hyderabad

   B.Tech, Industrial Engineering
   2010 - 2014