Rajani Venkatesan

Overview

I've spent 12 years on technical program management - first at Cognizant, now at Kestrel Labs. Brought support first-response time from 17 hours to under 1. Cut cost per order by 20% with routing and staffing changes. Before that: Wipro and Microsoft.

Answers in batches on Fridays

Experience

1. Chief of Staff

   Aug 2024 - Present
   Kestrel Labs · 2 yr 2 mo · Full-time · Coimbatore, India
   • Rebuilt the planning process the company still runs every quarter.
   • Launched operations in 4 cities.
2. Operations Associate

   Oct 2022 - Aug 2024
   Wipro · 1 yr 10 mo · Full-time · Coimbatore, India
   • Secured 5 payments licences.
   • Built the privacy programme for launches in 18 countries.
3. Operations Manager

   Feb 2019 - Oct 2022
   Microsoft · 3 yr 8 mo · Full-time · Coimbatore, India
   • Launched operations in 7 cities.
   • Cut cost per order by 15% with routing and staffing changes.
4. Operations Associate

   Dec 2017 - Feb 2019
   TCS · 1 yr 2 mo · Full-time · Coimbatore, India
   • Secured 5 payments licences.
   • Negotiated 238 commercial agreements a year.
5. Operations Associate

   Feb 2015 - Dec 2017
   Cognizant · 2 yr 10 mo · Full-time · Coimbatore, India
   • Negotiated 286 commercial agreements a year.
   • Secured 7 payments licences.

No references yet.

Education

1. IIM Ahmedabad

   MBA, Business Administration
   2015 - 2017
2. IIT Kanpur

   B.Tech, Economics
   2009 - 2013