Komal Anushka Upadhyay

UX Researcher, Redfern Solutions - interviews · jobs to be done · usability testing

Redfern Solutions

Bengaluru, India · IST (UTC+5:30)

7+ years experience

VIT Vellore

English, Hindi, Kannada

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Overview

I've spent 7 years on user research - first at Accenture, now at Redfern Solutions. Ran 50 usability sessions and turned them into a research repository. Brought the research flows to WCAG 2.2 AA. Before that: Siemens and Accenture. Most at home with interviews and jobs to be done.

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Skills

usability testinginterviewsjobs to be donesynthesisuser research

Experience

UX Researcher
Oct 2024 - Present
Redfern Solutions · 2 yr · Full-time · Bengaluru, India
- Ran 120 usability sessions and turned them into a research repository.
- Shipped the research redesign that lifted task completion 21%.
Product Designer
Jun 2021 - Oct 2024
Siemens · 3 yr 4 mo · Full-time · Bengaluru, India
- Cut support tickets about research by 20% with clearer copy and states.
Product Designer
Aug 2019 - Apr 2021
Accenture · 1 yr 8 mo · Full-time · Bengaluru, India
- Cut support tickets about research by 29% with clearer copy and states.

Projects

Open-source usability testing toolkit

2026

A small library for user research that 625 developers star on GitHub.

Side project: a reading list app

2023

Built with usability testing and synthesis. 4815 people used it last year.

References

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Education

VIT Vellore
B.Tech, Psychology
2014 - 2018

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