Kunle Ibe

S

Customer Success Director at Takealot · APIs, project management

Takealot
Lagos, Nigeria · WAT (UTC+1)
14+ years experience
University of Ghana
English, Yoruba, Mandarin
Open to work
Messaging unavailable

Overview

I lead enterprise onboarding at Takealot in Lagos. Kept net revenue retention above 124% on a $25 million book. Before that: PwC and Kuda. Most at home with Gainsight and APIs. Jazz piano, badly.

Good reasons to reach out
  • Roles in enterprise onboarding
  • Questions about enterprise onboarding
  • Second opinions on project management decisions
  • Working sessions on implementation
Please don't message about
  • Courses and coaching offers
  • Offshore staffing offers
Skills
GainsightAPIsimplementationproject management
Open to workLooking for a role
closes in 3 months

Next role: Customer Success Director in banking, Lagos or hybrid

Target roles
Customer Success Director
Level
Senior
Industries
Healthtech, Climate tech
Work mode
On-site
Available
30 days notice
Work authorization
Authorized to work in Nigeria
What I'm looking for
Early-stage company (Series A) where enterprise onboarding is core to the product.
Not interested in
Agencies and outsourcing firms

17 years in enterprise onboarding. Strongest at project management and Gainsight. Open to the right conversation.

Lagos, Nigeriaproject managementgainsightimplementation
Open

Experience

  1. Customer Success Director
    Jan 2023 - Present
    Takealot · 3 yr 9 mo · Full-time · Lagos, Nigeria
    • Cut churn on the onboarding book from 11% to 3%.
    • Onboarded 87 enterprise customers.
  2. Solutions Engineer
    Dec 2019 - Jan 2023
    PwC · 3 yr 1 mo · Full-time · Lagos, Nigeria
    • Onboarded 159 enterprise customers.
  3. Customer Success Manager
    May 2018 - Dec 2019
    Kuda · 1 yr 7 mo · Full-time · Lagos, Nigeria
    • Onboarded 146 enterprise customers.
  4. Senior Customer Success Manager
    Aug 2014 - May 2018
    FirstRand · 3 yr 9 mo · Contract · Lagos, Nigeria
    • Kept net revenue retention above 134% on a $36 million book.
  5. Customer Success Manager
    Aug 2012 - Aug 2014
    Flutterwave · 2 yr · Full-time · Lagos, Nigeria
    • Onboarded 72 enterprise customers.
    • Kept net revenue retention above 130% on a $15 million book.

References

No references yet.

Education

  1. University of Ghana
    BSc, Communications
    2004 - 2008

Details

Compensation expectations
What they are targeting for their next role.
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