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Lily Helen Kuo

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Chief of Staff, Brook Systems - city launches · unit economics · supply growth

Works at
Brook Systems
Location
Atlanta, GA · ET (UTC-5)
Experience
5+ years experience
Education
Duke University
Languages
English
Open to work
Message Connect

Overview

I've spent 5 years on marketplace operations - first at EY, now at Brook Systems. Launched operations in 24 cities. Previously at EY. Most at home with procurement and city launches. I read too many books about cities.

Good reasons to reach out
  • Roles in marketplace operations
  • Speaking or podcast invitations
  • Second opinions on supply growth decisions
  • Thoughtful intros to people in my field
Please don't message about
  • Offshore staffing offers
  • Generic networking requests

Prefers short, specific messages

Skills
procurementsupply growthunit economicscity launches
Open to workLooking for a role
closes in 3 months

Open to Chief of Staff roles at pre-seed media companies

Target roles
Chief of Staff
Level
Staff / Principal
Industries
Consumer apps, Developer tools
Work mode
Remote
Available
30 days notice
Work authorization
Authorized to work in the GA
What I'm looking for
Early-stage company (Series A) where marketplace operations is core to the product.
Not interested in
Contract-only roles

5 years in marketplace operations. Strongest at procurement and unit economics. Available from next month.

Atlanta, GAunit economicssupply growthcity launches
Open

Experience

  1. Chief of Staff
    Aug 2022 - Present
    Brook Systems · 4 yr 3 mo · Full-time · Atlanta, GA
    • Rebuilt the planning process the company still runs every quarter.
    • Cut cost per order by 31% with routing and staffing changes.
    • Brought support first-response time from 16 hours to under 1.
  2. Operations Associate
    Oct 2021 - Aug 2022
    EY · 10 mo · Full-time · Atlanta, GA
    • Negotiated 372 commercial agreements a year.
    • Built the privacy programme for launches in 15 countries.

References

No references yet.

Education

  1. Duke University
    BS, Economics
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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