Luana Oliveira

S

UX Researcher at FEMSA · User research

FEMSA
São Paulo, Brazil · BRT (UTC-3)
6+ years experience
Unicamp
English, Portuguese
Open to work
Messaging unavailable

Overview

6 years in product design, the last 3 at FEMSA, where I work on the research team. Brought the research flows to WCAG 2.2 AA. Most at home with interviews and jobs to be done. Collector of fountain pens.

Good reasons to reach out
  • Roles in user research
  • Speaking or podcast invitations
Please don't message about
  • SEO and link-building offers
  • Unpaid work or spec projects
  • Offshore staffing offers

Replies on weekday evenings

Skills
usability testinguser researchsynthesisinterviewsjobs to be done
Open to workLooking for a role
closes in 3 months

Senior UX Researcher roles in cybersecurity - São Paulo or remote

Target roles
Senior UX Researcher
Level
Senior
Industries
Healthtech, Developer tools
Work mode
Remote
Available
From next quarter
Work authorization
Authorized to work in Brazil
What I'm looking for
Early-stage company (Series B) where user research is core to the product.
Not interested in
Contract-only roles

6 years in user research. Strongest at usability testing and interviews. Can start in about six weeks.

São Paulo, Brazil · remote OKuser researchsynthesisinterviews
Open

Experience

  1. UX Researcher
    Oct 2023 - Present
    FEMSA · 3 yr · Full-time · São Paulo, Brazil
    • Brought the research flows to WCAG 2.2 AA.
    • Shipped the research redesign that lifted task completion 18%.
  2. Product Designer
    Sep 2021 - Sep 2023
    Petrobras · 2 yr · Full-time · São Paulo, Brazil
    • Cut support tickets about research by 26% with clearer copy and states.
    • Shipped the research redesign that lifted task completion 37%.
  3. Product Designer
    Oct 2020 - Sep 2021
    Bradesco · 11 mo · Full-time · São Paulo, Brazil
    • Cut support tickets about research by 40% with clearer copy and states.
    • Shipped the research redesign that lifted task completion 24%.

Projects

Conference talk: lessons from research
2023

What went wrong and what worked while scaling user research.

Open-source user research toolkit
2022

A small library for user research that 174 developers star on GitHub.

References

No references yet.

Education

  1. Unicamp
    Bacharelado, Human-Computer Interaction
    2015 - 2019

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
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