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Overview
Currently at PwC, where I work on customer operations. Brought support first-response time from 27 hours to under 2. Rebuilt the planning process the company still runs every quarter. Before that: Deloitte and Clip. Cyclist - trying to do a century this year.
Good reasons to reach out
- Thoughtful intros to people in my field
- Second opinions on customer support decisions
- Working sessions on Zendesk
Please don't message about
- Unpaid work or spec projects
- Generic networking requests
Fastest replies in the morning
Skills
S&OPcustomer supportqualityautomationZendesk
Experience
- Program ManagerDec 2025 - PresentPwC · 11 mo · Full-time · Guadalajara, Mexico
- Cut cost per order by 23% with routing and staffing changes.
- Launched operations in 8 cities.
- Operations AssociateOct 2024 - Dec 2025Deloitte · 1 yr 2 mo · Full-time · Guadalajara, Mexico
- Negotiated 357 commercial agreements a year.
- Built the privacy programme for launches in 9 countries.
- Operations AssociateJun 2022 - Jun 2024Clip · 2 yr · Full-time · Guadalajara, Mexico
- Negotiated 276 commercial agreements a year.
- Secured 4 payments licences.
References
No references yet.
Education
- Pontificia Universidad Católica de ChileIngeniería, Operations Research2017 - 2021
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