Lucia Juliana Romero

Head of Design at Heron Security · User research

Heron Security

Seattle, WA · PT (UTC-8)

13+ years experience

Virginia Tech

English

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Overview

Currently at Heron Security, where I lead user research with a team of 11. Cut support tickets about research by 22% with clearer copy and states. I write short fiction no one reads.

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Unpaid work or spec projects

Slower in the last week of each quarter

Skills

usability testingsynthesisinterviewsjobs to be doneuser research

Experience

Head of Design
Apr 2023 - Present
Heron Security · 3 yr 6 mo · Full-time · Seattle, WA
- Brought the research flows to WCAG 2.2 AA.
- Built a component library 83 engineers ship with every day.
Director of Design
Jan 2022 - Apr 2023
Lyft · 1 yr 3 mo · Full-time · Seattle, WA
- Built a component library 89 engineers ship with every day.
- Ran 67 usability sessions and turned them into a research repository.
Senior Product Designer
May 2019 - Jan 2022
LinkedIn · 2 yr 8 mo · Full-time · Seattle, WA
- Cut support tickets about research by 43% with clearer copy and states.
- Built a component library 65 engineers ship with every day.
Design Manager
Mar 2017 - May 2019
HP · 2 yr 2 mo · Full-time · Seattle, WA
- Cut support tickets about research by 54% with clearer copy and states.
- Ran 94 usability sessions and turned them into a research repository.
UX Researcher
Oct 2013 - Mar 2017
Zoom · 3 yr 5 mo · Full-time · Seattle, WA
- Cut support tickets about research by 31% with clearer copy and states.
- Shipped the research redesign that lifted task completion 36%.

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Education

Virginia Tech
BS, Psychology
2003 - 2007

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