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Overview
I lead user research at Fenwick Networks in Salt Lake City. Cut support tickets about research by 23% with clearer copy and states. Before that: Boston Consulting Group and Morgan Stanley.
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- Working sessions on interviews
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- Unpaid work or spec projects
- Unpaid design tests
Answers in batches on Fridays
Skills
usability testingjobs to be doneinterviewssynthesisuser research
Experience
- Director of DesignFeb 2025 - PresentFenwick Networks · 1 yr 9 mo · Full-time · Salt Lake City, UT
- Shipped the research redesign that lifted task completion 18%.
- Cut support tickets about research by 25% with clearer copy and states.
- Ran 78 usability sessions and turned them into a research repository.
- UX ResearcherMar 2023 - Feb 2025Boston Consulting Group · 1 yr 11 mo · Full-time · Salt Lake City, UT
- Ran 112 usability sessions and turned them into a research repository.
- Built a component library 37 engineers ship with every day.
- Staff Product DesignerSep 2021 - Mar 2023Morgan Stanley · 1 yr 6 mo · Full-time · Salt Lake City, UT
- Ran 106 usability sessions and turned them into a research repository.
- UX ResearcherDec 2018 - Jul 2021Nike · 2 yr 7 mo · Full-time · Salt Lake City, UT
- Shipped the research redesign that lifted task completion 18%.
- Product DesignerJun 2015 - Dec 2018PayPal · 3 yr 6 mo · Full-time · Salt Lake City, UT
- Shipped the research redesign that lifted task completion 36%.
References
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Education
- WhartonMBA, Business Administration2008 - 2010
- University of Illinois Urbana-ChampaignBS, Industrial Design2000 - 2004
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