Maja Karlsson

Chief of Staff at Sprout Security · Marketplace operations

Sprout Security

Copenhagen, Denmark · CET (UTC+1)

12+ years experience

École Polytechnique

English, Danish

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Overview

I work on marketplace operations at Sprout Security in Copenhagen. Rebuilt the planning process the company still runs every quarter. Before that: Feedzai and Zalando. Most at home with city launches and SQL.

Good reasons to reach out

Second opinions on supply growth decisions
Speaking or podcast invitations
Questions about marketplace operations

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Offshore staffing offers
Agency or outsourcing pitches
Courses and coaching offers

Skills

unit economicscity launchessupply growthSQL

Experience

Chief of Staff
Jun 2024 - Present
Sprout Security · 2 yr 4 mo · Full-time · Copenhagen, Denmark
- Launched operations in 20 cities.
- Cut cost per order by 33% with routing and staffing changes.
- Brought support first-response time from 11 hours to under 2.
Operations Associate
Jun 2021 - Jun 2024
Feedzai · 3 yr · Full-time · Copenhagen, Denmark
- Negotiated 339 commercial agreements a year.
Operations Manager
Nov 2018 - Jun 2021
Zalando · 2 yr 7 mo · Full-time · Copenhagen, Denmark
- Launched operations in 22 cities.
Operations Associate
May 2016 - Nov 2018
Philips · 2 yr 6 mo · Full-time · Copenhagen, Denmark
- Built the privacy programme for launches in 8 countries.
- Negotiated 352 commercial agreements a year.
Operations Associate
Sep 2014 - Apr 2016
Mercedes-Benz · 1 yr 7 mo · Full-time · Copenhagen, Denmark
- Secured 2 payments licences.

References

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Education

École Polytechnique
Ingénieur, Operations Research
2009 - 2013

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