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Overview
9 years in operations, the last 1 at Mill Analytics, where I work on the TPM team. Cut cost per order by 36% with routing and staffing changes. Launched operations in 21 cities. Most at home with roadmapping and program management. Travel slowly, usually by train.
Good reasons to reach out
- Thoughtful intros to people in my field
Please don't message about
- Unpaid work or spec projects
- Offshore staffing offers
- Crypto token projects
Answers in batches on Fridays
Skills
program managementrisk managementroadmappingcross-team deliveryJiravendor management
Experience
- Chief of StaffAug 2025 - PresentMill Analytics · 1 yr 3 mo · Full-time · Mumbai, India
- Ran the TPM program across 8 teams to launch on schedule.
- Rebuilt the planning process the company still runs every quarter.
- Brought support first-response time from 26 hours to under 1.
- Senior Program ManagerApr 2023 - May 2025Visa · 2 yr 1 mo · Full-time · Mumbai, India
- Cut cost per order by 39% with routing and staffing changes.
- Rebuilt the planning process the company still runs every quarter.
- Operations AssociateAug 2019 - Apr 2023Cognizant · 3 yr 8 mo · Full-time · Mumbai, India
- Built the privacy programme for launches in 14 countries.
- Negotiated 271 commercial agreements a year.
- Operations AssociateOct 2017 - Aug 2019Intuit · 1 yr 10 mo · Full-time · Mumbai, India
- Built the privacy programme for launches in 11 countries.
References
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Education
- FMS DelhiMBA, Business Administration2018 - 2020
- IIIT HyderabadB.Tech, Economics2013 - 2017
Details
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