Matt Dean

S

Customer Success Director at Uber · Solutions engineering · technical discovery, SQL

Uber
Los Angeles, CA · PT (UTC-8)
15+ years experience
Harvard University
English
Advising
Messaging unavailable

Overview

I lead solutions engineering at Uber in Los Angeles. Kept net revenue retention above 124% on a $16 million book. Most at home with integrations and solutions engineering. I write short fiction no one reads.

Good reasons to reach out
  • Advice on solutions engineering
  • Speaking or podcast invitations
  • Second opinions on SQL decisions
  • Questions about solutions engineering
Please don't message about
  • Generic networking requests
  • Unpaid work or spec projects
  • Agency or outsourcing pitches

Prefers short, specific messages

Skills
integrationsSQLsolutions engineeringtechnical discovery
AdvisingOpen to advising
closes in 3 months

Open to advising seed teams on technical discovery

Topics
solutions engineering, integrations, technical discovery
Format
Formal advisor role
Terms
Equity
Capacity
One advisory role at a time
Best for
Engineers moving into leadership

20 years of solutions engineering. Prefer specific questions over coffee chats.

Los Angeles, CA · remote OKsqltechnical discoveryintegrations
Open

Experience

  1. Customer Success Director
    Sep 2024 - Present
    Uber · 2 yr 1 mo · Full-time · Los Angeles, CA
    • Onboarded 175 enterprise customers.
    • Kept net revenue retention above 135% on a $38 million book.
  2. Senior Customer Success Manager
    Nov 2020 - Sep 2024
    McKinsey & Company · 3 yr 10 mo · Full-time · Los Angeles, CA
    • Cut churn on the solutions book from 17% to 4%.
    • Kept net revenue retention above 129% on a $33 million book.
  3. Solutions Engineer
    Nov 2018 - Nov 2020
    Zoom · 2 yr · Full-time · Los Angeles, CA
    • Onboarded 78 enterprise customers.
    • Cut churn on the solutions book from 10% to 4%.
  4. Solutions Engineer
    Nov 2015 - Nov 2018
    Wells Fargo · 3 yr · Full-time · Los Angeles, CA
    • Onboarded 153 enterprise customers.
  5. Customer Success Manager
    Apr 2012 - Nov 2015
    Amazon · 3 yr 7 mo · Full-time · Los Angeles, CA
    • Cut churn on the solutions book from 12% to 4%.

References

No references yet.

Education

  1. Harvard University
    AB, Business Administration
    2001 - 2005

Details

Compensation expectations
What they are targeting for their next role.
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