Samantha Jenkins

Overview

6 years in customer success, the last 1 at Uber, where I work on the solutions team. Kept net revenue retention above 111% on a $25 million book. Cut churn on the solutions book from 16% to 4%. Before that: Target and Oracle. Most at home with SQL and integrations. I speak at conferences a couple of times a year.

Replies on weekends

Experience

1. Solutions Engineer

   Mar 2026 - Present
   Uber · 7 mo · Full-time · Los Angeles, CA
   • Kept net revenue retention above 110% on a $25 million book.
   • Onboarded 87 enterprise customers.
   • Cut churn on the solutions book from 9% to 5%.
2. Customer Success Manager

   Aug 2024 - Mar 2026
   Target · 1 yr 7 mo · Full-time · Los Angeles, CA
   • Cut churn on the solutions book from 18% to 5%.
   • Onboarded 184 enterprise customers.
3. Customer Success Manager

   Jul 2021 - May 2024
   Oracle · 2 yr 10 mo · Full-time · Los Angeles, CA
   • Onboarded 191 enterprise customers.
4. Customer Success Manager

   Oct 2020 - Jul 2021
   Microsoft · 9 mo · Full-time · Los Angeles, CA
   • Onboarded 30 enterprise customers.
   • Cut churn on the solutions book from 15% to 5%.

No references yet.

Education

1. MIT

   SB, Business Administration
   2016 - 2020