Max Johnson

Chief of Staff at Summit AI · workforce planning, automation

Summit AI

Auckland, New Zealand · NZST (UTC+12)

6+ years experience

Yonsei University

English

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Overview

Currently at Summit AI, where I work on customer operations. Ran the support program across 24 teams to launch on schedule. Launched operations in 21 cities. Before that: Canva and Xero. Most at home with Zendesk and workforce planning. Marathoner (5 so far).

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Skills

automationqualityZendeskworkforce planningcustomer support

Experience

Chief of Staff
Nov 2024 - Present
Summit AI · 1 yr 11 mo · Full-time · Auckland, New Zealand
- Rebuilt the planning process the company still runs every quarter.
- Brought support first-response time from 9 hours to under 1.
- Ran the support program across 19 teams to launch on schedule.
Program Manager
Jun 2023 - Nov 2024
Canva · 1 yr 5 mo · Full-time · Auckland, New Zealand
- Brought support first-response time from 9 hours to under 1.
- Launched operations in 6 cities.
Operations Associate
Oct 2020 - Jun 2023
Xero · 2 yr 8 mo · Full-time · Auckland, New Zealand
- Negotiated 440 commercial agreements a year.
- Built the privacy programme for launches in 28 countries.

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Education

Yonsei University
BA, Operations Research
2016 - 2020

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