Max Sutton

Overview

I've spent 20 years on fintech UX - first at Boston Consulting Group, now at Johnson & Johnson. Built a component library 24 engineers ship with every day. Before that: Salesforce and Snowflake. Learning to sail.

Fastest replies in the morning

Experience

1. Director of Design

   Jan 2025 - Present
   Johnson & Johnson · 1 yr 9 mo · Full-time · Raleigh, NC
   • Cut support tickets about money movement by 20% with clearer copy and states.
   • Brought the money movement flows to WCAG 2.2 AA.
2. Senior Product Designer

   May 2021 - Jan 2025
   Salesforce · 3 yr 8 mo · Full-time · Raleigh, NC
   • Built a component library 51 engineers ship with every day.
3. UX Researcher

   Mar 2018 - May 2021
   Snowflake · 3 yr 2 mo · Full-time · Raleigh, NC
   • Brought the money movement flows to WCAG 2.2 AA.
   • Cut support tickets about money movement by 26% with clearer copy and states.
4. Staff Product Designer

   Oct 2016 - Mar 2018
   Wayfair · 1 yr 5 mo · Full-time · Raleigh, NC
   • Built a component library 76 engineers ship with every day.
   • Ran 134 usability sessions and turned them into a research repository.
5. Product Designer

   Apr 2014 - Oct 2016
   Boston Consulting Group · 2 yr 6 mo · Full-time · Raleigh, NC
   • Brought the money movement flows to WCAG 2.2 AA.
   • Ran 96 usability sessions and turned them into a research repository.

No references yet.

Education

1. Georgia Tech

   BS, Psychology
   2001 - 2005