Stephen Young

UX Researcher at Johnson & Johnson | ex-Dell Technologies

Johnson & Johnson

New York, NY · ET (UTC-5)

7+ years experience

University of Michigan

English

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Overview

Based in New York. I work on user research at Johnson & Johnson. Shipped the research redesign that lifted task completion 17%.

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Slower in the last week of each quarter

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interviewsiOSjobs to be donesynthesisusability testing

UX Researcher
Jun 2022 - Present
Johnson & Johnson · 4 yr 4 mo · Full-time · New York, NY
- Cut support tickets about research by 37% with clearer copy and states.
- Brought the research flows to WCAG 2.2 AA.
Product Designer
Oct 2019 - Jun 2022
Dell Technologies · 2 yr 8 mo · Full-time · New York, NY
- Brought the research flows to WCAG 2.2 AA.
- Cut support tickets about research by 41% with clearer copy and states.

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